Privacy Policy

1. INFORMATION WE COLLECT

We may collect information you voluntarily provide, including:

• Name
• Email address
• Mobile number
• OTP verification details
• Profile details and preferences
• Clinic or business information
• Prescription and service card information
• Dashboard and AI assistant data

1.2 LOGIN & AUTHENTICATION INFORMATION

Serviq may use mobile-number-based authentication and OTP verification for account security purposes.

We may collect:

• Mobile number
• OTP verification status
• Login timestamps
• Device/session identifiers

We do not permanently store OTP values after successful verification.

1.3 SERVICE CARD, PRESCRIPTION & DASHBOARD DATA

When using Serviq features, we may collect:

• Customer information
• Patient information entered by users
• Service details
• Prescription details
• Notes and attachments
• Dashboard activity and operational data

1.4 AI ASSISTANT DATA

When using AI-powered features, we may collect user prompts, queries, AI-generated responses, and structured outputs.

This data may be used to:

• Improve AI functionality
• Enhance user experience
• Improve response quality
• Maintain service reliability

1.5 AUTOMATICALLY COLLECTED INFORMATION

• Device type and model
• Operating system version
• IP address
• Device identifiers
• Usage behavior
• Crash logs and diagnostics
• Performance and network information

1.6 PAYMENT INFORMATION

Subscription payments may be processed through third-party providers such as Razorpay.

Serviq does not store:

• Debit card details
• Credit card details
• Banking credentials
• CVV or PIN information

2. HOW WE USE YOUR INFORMATION

• Create and manage accounts
• Authenticate users with OTP login
• Create service cards and prescriptions
• Provide dashboard insights
• Enable AI assistant functionality
• Process subscriptions and payments
• Provide support and notifications
• Improve security and reliability

3. SHARING OF INFORMATION

We may share information only in limited situations:

• Cloud hosting and analytics providers
• Payment processors such as Razorpay
• Authentication and AI providers
• Legal or regulatory obligations
• Business mergers or restructuring

We do NOT sell personal data to third parties.

4. DATA RETENTION

We retain information while your account remains active and as necessary for operational, legal, compliance, or security purposes.

5. YOUR RIGHTS

Depending on applicable laws, you may:

• Access your information
• Update or correct information
• Request account deletion
• Opt out of promotional communications
• Control app permissions

Contact: admin@digitalmobileapps.in

6. HEALTH, CLINIC & PATIENT DATA

Users are solely responsible for obtaining patient consent, ensuring legal compliance, and verifying prescription accuracy.

Serviq acts only as a technology platform and does not provide medical advice, diagnosis, or treatment.

7. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect information.

Users are responsible for:

• Maintaining secure passwords
• Protecting OTP access
• Securing logged-in devices
• Avoiding credential sharing

8. CHILDREN’S PRIVACY

Serviq is not intended for users under 18 years of age.

9. THIRD-PARTY SERVICES

Serviq may integrate with:

• Razorpay
• Cloud hosting providers
• Analytics providers
• OTP/authentication providers
• AI service providers

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Continued use of Serviq after updates constitutes acceptance of revised policies.

11. CONTACT INFORMATION

For privacy-related questions or requests:

Serviq Support Team
admin@digitalmobileapps.in